Q: Why can't I view or register on the website?
Answer: Please check if your username and password are correct, and make sure that IE supports cookies.
Q: Why should I become a member of wooden-display-stand.com?
Answer: wooden-display-stand.com has many benefits for members, for example, they can enjoy a discount of 2% to 10%. Registered members do not need to enter contact information again when inquiring or ordering, they can check, manage and track their orders and inquiries.
Question: Product warranty
A: Wooden-display-stand.com online products include remote technical support and maintenance. If there are no special requirements for the product, the warranty period is 12 months from the date of delivery. For VIP customers, the warranty period is 18 months after delivery.
Q: What should we do after confirming the invoice?
Answer: Please arrange payment to our account according to the invoice amount, and please provide a copy after payment. After we confirm, your order will be forwarded to the shipping section.
Q: How long will it take to ship the goods after payment is confirmed?
Answer: If there is no special requirement, the goods will usually receive your payment within 24 to 48 working hours.
Q: How long does it take for the goods to reach our customers?
Answer: To answer this question, please refer to
Global express shipping method: 3 to 6 days
Sea transportation: generally 10 to 30 days, depending on the consignee address. (Different regions have different delivery times).
Q: How to solve the damage during transportation
Answer: If you find damage after receiving your product, please contact your purchase consultant as soon as possible and provide a photo of the damage. The consultant will assist you in dealing with such issues.
ask:
Delivery Port A: Our main delivery ports in China are: Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin and Dalian. These services cover most areas of the country, so you can reduce your costs.
Q: How to submit VIP membership upgrade application?
Answer: Please log in to our website wooden-display-stand.com, and click "My Account". Then, click "Member Discount" and fill out the form to submit, the application will be processed within the next 24 hours.
Q: How to find information about products of interest?
Answer: Please put your question in the inquiry basket and submit, our customer service representative will contact you.
Q: Where is online payment done?
Answer: Please log in to wooden-display-stand.com, and click "My Account". Then, please click "Pay Online" and you will see the PayPal logo.
Q: What are our working hours?
A:
In case of emergency, we can provide 24-hour service. During our working hours, we will provide you with professional services.
Q: How to refund?
Answer: We can refund via PayPal.
Q: How about the packaging?
A: We ensure that the packaging keeps the product safe. When the packaging is found to be damaged after receiving the goods, please call our customer service consultant directly and send an email to [email protected].
Q: How to order VIP member special products?
Answer: Please log in to wooden-display-stand.com with your VIP account, and then place an order or inquiry under your account. Our system will automatically process your order or inquiry as a VIP customer.
Q: Can I purchase products that are not shown on the website?
A: Yes.
Please contact our consultant after registration, or send an email directly to [email protected].